Support for your family — in your language
NDIS support in Clyde North and Clyde — for adults, and for children too. Workers who speak Punjabi, Sinhalese, Malayalam, Hindi, Gujarati and Tamil, matched when we build the roster, not when you ask.
Registered with the NDIS Quality and Safeguards Commission. Our registration covers supports for children as well as adults. Provider number 4050144347.
- The plan came through, and nobody explained what to actually do with it.
- You’ve explained the same routine to four different workers this year. You’d rather not do it a fifth time.
- Your mum needs a hand at home, and she’d rather it came from someone she can talk to properly.
- You want someone who understands the food, the festivals, and why shoes come off at the door.
If any of that sounds like your house, you’re in the right place — and you don’t need to have it worked out before you talk to us.
What we help with
We support adults, and our NDIS registration covers children too. Many households here need both — one provider who knows the whole family is simpler than two.
For adults
Support that fits around how you already live, not a timetable that suits us.
- Help around the houseCleaning, laundry, shopping and meals — cooked the way your family eats.
- Personal careDiscreet, unhurried help with showering, dressing and medication prompts.
- Getting out and aboutAppointments, temple or church, the shops, work, or visiting family.
- Everyday skills and confidencePractising the ordinary things — managing money, catching a bus, cooking — in real situations rather than a clinic room.
- Joining in locallyGroups, classes and community activities, with someone alongside you for as long as that helps.
For children and young people
Our NDIS registration covers supports for children, and this is work we already do.
- Getting out and joining inA worker alongside your child at the park, the pool, the library or a club — going at their pace.
- Everyday skillsPractising getting ready, managing money or catching a bus, in real situations rather than a clinic room.
- Help with self-careRespectful, unhurried support with personal care, in the way your family does things.
- After school and school holidaysCover for the hours that are hardest to arrange, including the long holiday stretches.
- Time for youRegular, planned respite with someone your child already knows.
Someone who speaks your language — and knows your house
A provider that matches on personality, language, gender and interests is thinking about the person. A provider that matches on availability is thinking about the roster.
We match at the rostering stage — before anyone turns up — rather than treating it as a request to be processed afterwards.
- ਪੰਜਾਬੀPunjabi11.5% of Clyde North
- සිංහලSinhalese7.9% of Clyde North
- മലയാളംMalayalam3.7% of Clyde North
- हिन्दीHindi2.7% of Clyde North
- ગુજરાતીGujarati2.4% of Clyde North
- தமிழ்Tamil2.3% of Clyde North
53.6% of people in Clyde North speak a language other than English at home. Between them, our workers speak the first language of roughly a third of Clyde North households.
Vegetarian, halal, Jain, or simply the way your family cooks. A worker who can help in the kitchen without needing it explained.
Prayer times, fasting, and the festivals that matter — planned into the roster, not worked around on the day.
If personal care must be provided by a woman, say so once and it stays on the file.
Shoes off at the door. Which room guests sit in. How elders are addressed. Small things that decide whether someone feels at home in your home.
You’ll never meet a stranger
Every SESI client has at least two support workers who know them. So when someone’s sick, you don’t get a stranger — you get the other familiar face.
And if your worker can’t make it, you’ll know before the shift, with the name of who’s coming instead. Not a no-show. Not a text an hour after they were due.
How it works
- Tell us what’s going on
Two minutes on this page, and nothing personal in the first step. You don’t have to explain everything here — that’s what the call is for.
- We talk it through
With you, or with your whole family together — in your language, and in the evening or at the weekend if that is easier.
- We match workers and start
We look for people who fit your family, not just people who are free. Then we introduce them before the first shift.
We support families across the City of Casey.
Who else will know
Nobody, unless you tell them. We don’t discuss your family with anyone outside the people supporting you, we don’t doorknock, and our workers don’t arrive in branded uniforms or signwritten cars. What you tell us stays between us and the people who need it to do their job.
Tell us what’s going on
Two minutes. The first step asks nothing personal, and talking to us doesn’t commit you to anything.
Want to talk it over with family first?
Send them this page.
Questions families ask us
We’ve just had a diagnosis and just got a plan — where do we start?
Start by telling us what a normal week looks like and what is hardest about it. You do not need to know which supports you want, or what they are called. We will read the plan with you, explain what the funding categories actually mean in practice, and tell you plainly if something you want isn’t covered. Plenty of families come to us before they have worked any of this out.
Can you speak to my parents in their language?
Yes. Our workers speak Punjabi, Sinhalese, Malayalam, Hindi, Gujarati and Tamil. Tell us which language suits the conversation and we will have someone who speaks it call you — and they can speak with your parents directly rather than through you.
Can our whole family be part of the conversation?
Yes, and it is often better that way. If the decision involves both parents and grandparents, we would rather talk to everyone at once than have you relay it. We can do that in the evening or at the weekend, at your home or on a video call.
Will the worker understand our food and religious practice?
That is part of how we match, not something you have to manage afterwards. Tell us how your household eats, which dates matter, and what the practical expectations are in your home. It goes on the file and into the roster.
Can I choose a female worker?
Yes. Say so once and it stays on the file — for every shift, including when your regular worker is away.
Who else will know we’re receiving support?
Nobody, unless you tell them. We do not discuss your family outside the people supporting you. Our workers do not wear branded uniforms or drive signwritten cars, so a support visit looks like any other visitor.
What does this cost — does it come out of the plan?
For NDIS participants, supports are billed to the plan at the NDIS price limits, so there is nothing to pay from your own pocket for the supports themselves. What can be claimed depends on how your plan is managed and which budget the support sits in. We will go through that with you before anything starts, and we will tell you if something is not claimable.
Can you support my child and my parent?
Yes. Many households here need both, and it is simpler to have one provider who knows the whole family. They will be separate plans and separate workers, but one point of contact for you.
What if we’re not sure we need support yet?
Then it is a conversation, not a commitment. Plenty of families call to work out whether they need anything at all. If the answer is that you do not, or that someone else fits better, we will say so.
Are you NDIS registered?
Yes — provider number 4050144347, registered with the NDIS Quality and Safeguards Commission. Our registration covers supports for children as well as adults, so we can support more than one person in the same household.
Working out how to judge providers? Our longer piece on what a whole-of-person approach actually means covers plan management, dignity of risk and language matching in more depth.