Frequently Asked Questions

The NDIS is a government initiative in Australia designed to provide support and services to people with disabilities, enabling them to live more independently and participate fully in their communities.

To be eligible you must be an Australian citizen, permanent resident, or hold a Protected Special Category Visa, be under 65 years of age, and have a permanent and significant disability that affects your ability to take part in everyday activities.

You can apply by contacting the National Disability Insurance Agency (NDIA) directly. They will guide you through the process, which includes providing information about your disability and how it impacts your daily life.

A wide range of supports, including personal care, transportation, therapeutic support, home modifications, assistive technology and employment services — all tailored to the participant’s individual needs.

Your plan is created during a planning meeting with an NDIA representative, where you discuss your goals, needs and the supports that will help you achieve them. The plan is then reviewed and approved by the NDIA.

Provider Number: 4050144347. This registration ensures we meet the strict standards set by the NDIS to deliver high-quality services and supports.

Yes. The NDIS is designed to give you choice and control. You can choose registered NDIS providers, or non-registered providers if you are self-managing your funds.

A plan review assesses whether your current plan is meeting your needs and makes adjustments if necessary. Reviews typically occur annually, but you can request one at any time if your circumstances change.

You have the right to request a review. Contact the NDIA to discuss your concerns and request a plan reassessment or review.

You can self-manage, use a registered plan manager, have the NDIA manage your funds, or use a combination of these options.

Resources include the NDIA website, local area coordinators (LACs) and support coordination services. You can also contact SESI Care Services for personalised assistance in accessing and using your plan effectively.

People aged 65 and over (50 and over for Aboriginal and Torres Strait Islander people) who need help to keep living at home. It starts with an assessment through My Aged Care on 1800 200 422.

Yes, you can ask for SESI. If your provider works with us, it’s straightforward. If not, call us and we’ll explain your options.

It depends on the service and on your income and assets. Personal care has no contribution, as long as it’s in your support plan and there’s funding in your budget. For other services, Services Australia works out your contribution. Our prices are on our prices page, and we’ll go through exactly what you’ll pay before anything starts.

Yes. Our private rates are our Support at Home rates plus GST, and you can start without an assessment.