📌 What Is Changing?
From 10 November 2025, the NDIS is introducing a new way of confirming your relationship with support providers, called a “my provider” relationship.
This update applies to participants who use:
Support Coordinators
Psychosocial Recovery Coaches
Other registered NDIS providers
This change is an NDIS recommendation — not something SESI Care is enforcing — and it is aimed at improving participant protection, transparency, and preventing misuse of NDIS funds.
❓ Why Is This Change Being Introduced?
Previously, providers could show they were working with you simply by uploading a signed Service Agreement to the NDIS.
But there were problems with this system:
Some providers misused old or expired Service Agreements to keep claiming from participant plans.
Participants had no way to revoke or stop a provider once a Service Agreement was uploaded.
This made the system vulnerable to fraud and unauthorised claims.
To fix this, the NDIS is giving participants more control.
✅ What Is the New “My Provider” Setup?
The NDIS now asks participants to confirm their trusted providers directly in the PACE system.
This is called a “my provider” relationship, and it simply:
✔ Confirms which provider you trust
✔ Allows that provider to make claims on your plan
✔ Gives you visibility and control at all times
You are always free to change or remove a provider later.
🌟 How This Benefits You
✅ 1. Better Oversight and Transparency
You can clearly see which providers are linked to your plan
You may receive notifications when a provider makes a claim
Helps protect your funding from unauthorised or incorrect use
✅ 2. Smoother, No-Fuss Support
Claims are less likely to be delayed or held for review
Your services continue without payment interruptions
Less back-and-forth between you, NDIS and providers
✅ 3. Quick, One-Time Setup
You only need to approve each provider once
SESI Care can assist you to contact NDIS if you need help
If you have a guardian or nominee, they may approve it on your behalf
📝 What Do Participants Need to Do?
If you receive a “my provider relationship request” from a provider you currently work with — simply review and respond.
If you have a statutory guardian or nominee, they will receive and approve the request on your behalf.
If you’re unsure or want help, SESI Care is here to support — but only if you want us to.
📅 When Does This Start?
This change begins on:
🗓 10 November 2025
⚠️ What If It’s Not Done?
If a provider is not confirmed as a “my provider” by 10 November 2025:
Their payments may go through extra NDIS integrity checks
Participants will be notified of each claim made from their plan
Payments might be delayed, which could affect service delivery
❤️ Our Promise at SESI Care Services
We are sharing this update because we believe in:
✔ Participant choice and control
✔ Full transparency over your NDIS funding
✔ Helping you understand NDIS changes in simple language
We will never pressure you into approving anything — this is your plan, your decision.
If you’d like help understanding or completing the “my provider” setup, we’re here when you need us.
📞 Need assistance or have questions?
Contact SESI Care Services
🌐 www.sesi.com.au | 📧 admin@sesi.com.au | 📞 1800 01 7374