Help at home for mum or dad, from people they’ll get to know.
We deliver Support at Home services across Victoria: personal care, help around the house, meals, outings, and a break for the family.
- Two familiar workers for every client
- A reply within one business day
- Screened, insured, trained team
Personal care is now fully funded.
Since 1 October 2026, help with showering, dressing and continence under Support at Home has no contribution from you, as long as it’s in your support plan and there’s funding in your budget.
How Support at Home worksEveryday help, at home and out and about
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Personal care
Showering, dressing, grooming and continence care, done the way your parent likes it.
Fully funded -
Help around the house
Cleaning, laundry and shopping, so home stays safe and comfortable.
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Meals
Planning and cooking meals at home, the way they like them.
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Company and outings
Visits, conversation, and someone to go along to the shops, a café or a club.
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A break for carers
Someone trusted at home, so the family can rest, work or get away.
More hours from the same budget
We keep our prices low and put them on the website, so you can see what your budget buys before you call.
- Travel time is included. No separate travel charge between visits.
- You pay for the time we’re there. Every visit is at least 2 hours, then billed in 15-minute blocks.
- Our own staff. No subcontractors or labour hire.
Personal care from $86 an hour on weekdays.
See all our pricesWhere are you up to?
Already have Support at Home?
Tell your Support at Home provider you’d like SESI. If they work with us, it can be as quick as one phone call. If not, call us and we’ll talk you through your options.
I have a providerApproved, but no provider yet?
We’ll help you choose a provider that lets you pick your own support team, including us, and help with the paperwork so support starts without a gap.
Help me get startedNot assessed yet, or still waiting?
Start with My Aged Care on 1800 200 422 to book an assessment. While you wait, we can start support you pay for privately, so your parent isn’t going without.
Talk to usThe same friendly faces, week after week
Every SESI client has at least two familiar workers, rostered that way on purpose. If one is sick or on leave, someone your parent already knows comes instead.
Before every visit, your parent’s worker reads their care plan, so they arrive knowing what matters: how they like their tea, which days are harder, what the family has asked us to watch for.
What families say
Unedited reviews from Google and Facebook.
- ★★★★★
I was one of the first participants with Sesi Care Services and have been working with Shazz for 5 years now. The support has always been amazing, caring and reliable. It’s been wonderful seeing Sesi grow over the years. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
- ★★★★★
I have had nothing but excellent and timely help from Shazz, my favourite carer. Shazzi is the best.
- ★★★★★
Ryan and his team have been an amazing suplort for me. Very reliable and accommodating team of supports. Highly recommend.
- ★★★★★
The Team at SESI are wonderful to say the least! We got in touch with them when we required services at short notice and they delivered! They took time to understand our situation and suggested options that we hadn’t even thought of that saved us some money in the long run. Perfect communication and timely service. Thank you.
- ★★★★★
SESI Care Services is a supportive and professional organisation that genuinely values quality care and the wellbeing of its participants. The team is friendly, approachable and committed to working collaboratively to achieve the best outcomes for participants. I’ve really appreciated the professionalism, communication and dedication of the team. Highly recommend SESI Care Services!
- ★★★★★
SESI Care Services feels like family. Every staff member is friendly, caring, and passionate about helping participants live their best lives. They always go the extra mile and create a welcoming environment where everyone feels valued.. highy recommend
- ★★★★★
I cannot speak highly enough of the team at SESI Care Services. They provide absolutely exceptional support. From the very beginning, their staff have been professional, compassionate, and truly dedicated to delivering personalized care. Whether it's their prompt communication, the quality of their support workers, or simply the warm and respectful way they treat their clients, they consistently go above and beyond. It is such a relief to find a care provider that you can completely trust to prioritize the well-being of those they look after. If you are looking for reliable, high-quality NDIS and care services, I highly recommend SESI. Five stars without a doubt
- ★★★★★
The team is professional, caring, and genuinely passionate about making a positive difference in people’s lives. They take the time to listen, understand individual needs, and provide personalised support with kindness and respect. If you’re looking for a reliable and compassionate NDIS provider that truly puts participants first, SESI Care Services is an excellent choice for us.
- ★★★★★
I really love SESI care services 🫶 10/10 for their services and support workers! Always loving and caring and respectful and understanding 🫶 I never feel judged when with them! I also absolutely adore and love my main support worker Danae 🫶🫶🫶 she's so beautiful and great at her job and services! I suggest this company 100% to anyone that's looking for support workers and support coordinators 🫶🫶
Questions families ask
Who can get Support at Home?
People aged 65 and over (50 and over for Aboriginal and Torres Strait Islander people) who need help to keep living at home. It starts with an assessment through My Aged Care on 1800 200 422.
Can I choose SESI if I already have a provider?
Yes, you can ask for SESI. If your provider works with us, it’s straightforward. If not, call us and we’ll explain your options.
How much will it cost me?
It depends on the service and on your income and assets. Personal care has no contribution. For other services, Services Australia works out your contribution. Our prices are on our prices page, and we’ll go through exactly what you’ll pay before anything starts.
Will my parent see the same workers?
Yes. Every client has at least two familiar workers, so there’s always someone they know.
Which areas do you cover?
We deliver support in person across Victoria.
Can we pay privately while we wait?
Yes. Our private rates are our Support at Home rates plus GST, and you can start without an assessment.
Talk to us about support at home
Tell us a little about your situation. We’ll call you back within one business day, usually much sooner. No pressure, no jargon.
1800 017 374