Reliable in-home support for your clients in Victoria
SESI Care Services works with registered Support at Home providers as an associated provider. Your client keeps their agreement and budget with you; we deliver the services, by our own staff, with the reporting you need.
What we deliver
Personal care · domestic assistance · meal preparation · social support and community engagement · flexible respite, in person across Victoria.
How we take on a new client
- You send the referral and support plan, or the client or family contacts us.
- We confirm capacity within one business day.
- We meet the client before services start, with the workers who’ll support them.
- First visit within 48 hours of your go-ahead, where the roster allows.
How we work with you
- Two familiar workers per client, so leave and sickness don’t mean a stranger.
- Care plan read before every visit; progress notes recorded against the client’s goals.
- Incidents reported to you within [X hours]; complaints passed on within [X hours].
- Our own employees. No subcontractors or labour hire.
- Screened, trained workers. Every worker holds an NDIS Worker Screening Check and a Certificate III or IV in a relevant field.
- Insurance: public liability $20 million, professional indemnity $10 million, WorkCover.
- Clear invoicing against the services in the client’s plan, at our published rates.
Our prices
We publish our rates: see our Support at Home prices. Travel between visits is included, and every visit is at least 2 hours.
Add SESI to your provider network
Call us on 1800 017 374 or send us your details, and we’ll send our capability statement and price schedule.
1800 017 374